ARMS Software International Helpdesk

HOW TO UNLOCK A USER 

The User's Profile will be locked when the User attempt to login more than 3 times with the Incorrect Password. Please refer to the steps below on how to unlock the User's Profile.

Step 1: Click on the Administrator > User > Update Profile.

Step 2: Select or Search the Username.

Step 3: Click on the Unlock button.

RESET PASSWORD BY SYSTEM ADMIN / PERSON IN-CHARGE

Note: Reset Passwords for Users via the Update Profile module can only be done by a System Admin.

Step 1: Click on the Administrator > User > Update Profile.

Step 2: Select or Search the Username.

Step 3: Key-in the Password and Retype Password fields with the User's new Password. (Retype Password must be the same as Password). 

Step 4: Click on Update once completed.